Privacy Policy

Privacy Statement

This Privacy Policy explains how CHROMi World Pty Ltd (“CHROMi”, “we”, “our” or “us”) collects, uses, stores and protects your personal information when you visit our website, purchase products, interact with us, or engage with our services. Your privacy is important to us and we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

1. What information we collect

We may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment and transaction details

  • Purchase history

  • Preferences and interactions with our website

  • IP address and device information

  • Social media interactions and communications with us

We only collect information that is reasonably necessary for our business activities and to provide our products and services to you.

2. How we collect your information

We may collect your personal information when you:

  • Purchase products from our website

  • Create an account

  • Subscribe to our mailing list

  • Contact us via email, social media, or website forms

  • Participate in promotions, surveys, or reviews

  • Browse or interact with our website

We may also collect information through cookies and similar technologies that help improve your browsing experience and website functionality.

3. How we use your information

We may use your personal information to:

  • Process and deliver orders

  • Provide customer support

  • Communicate with you regarding purchases or enquiries

  • Send marketing communications and updates (where consent is provided)

  • Improve our products, services, and website experience

  • Conduct analytics, research, and quality assurance

  • Prevent fraud and maintain website security

  • Comply with legal obligations

4. Marketing communications

With your consent, we may send you updates, promotions, product launches, or marketing communications via email or SMS.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Disclosure of personal information

We may disclose your personal information to trusted third parties who assist us in operating our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website and IT service providers

  • Marketing and communications platforms

  • Professional advisors including accountants and legal advisors

We only disclose information where reasonably necessary to provide our services or where required by law.

6. Storage and security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically or in hard copy and protected through secure systems, password protection, and trusted third-party platforms. While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

7. Cookies and website analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience, understand website traffic, and personalise content.

You can disable cookies through your browser settings, however some parts of the website may not function correctly if cookies are disabled.

8. Access and correction

You may request access to the personal information we hold about you and request corrections where necessary.

To make a request, please contact us using the details below.

9. Retention of information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Third-party links

Our website may contain links to third-party websites or platforms. CHROMi is not responsible for the privacy practices or content of external websites and we encourage you to review their privacy policies separately.

11. Complaints

If you believe we have breached your privacy rights or you have concerns about how your information has been handled, please contact us and we will aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via:
 OAIC Website

12. Contact us

If you have any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact:

CHROMi World Pty Ltd
 Email: hello@chromiworld.com

13. Updates to this Privacy Policy

CHROMi may update this Privacy Policy from time to time to reflect changes to our practices, legal obligations, or services. Any updates will be published on our website and will take effect immediately upon publication.