Terms

Terms of Service

These Terms of Service govern the use of the CHROMi website and the purchase of products from CHROMi World Pty Ltd (“CHROMi”, “we”, “our” or “us”). By accessing our website or purchasing from us, you agree to these Terms of Service.

1. General

This website is owned and operated by CHROMi World Pty Ltd (“CHROMi”).

By accessing or using our website, products, or services, you agree to comply with these Terms of Service, including any updates or modifications made from time to time.

We reserve the right to amend these Terms at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the updated Terms.

We may restrict or suspend access to parts of the website at any time where necessary.

2. Privacy Policy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

By using our website, you consent to the practices described in our Privacy Policy and confirm that any information you provide is accurate and current.

3. Products and Orders

All products displayed on our website are subject to availability.

By placing an order, you are making an offer to purchase products subject to these Terms. Once your order is placed, you will receive an order confirmation email acknowledging receipt of your order. This does not constitute acceptance of your order.

A contract between you and CHROMi is only formed once payment has been successfully processed and your order has been accepted.

We reserve the right to refuse, cancel, or limit orders at our discretion, including where pricing, product descriptions, or other information has been incorrectly displayed.

4. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable.

Shipping costs are calculated separately and displayed at checkout.

Payments are securely processed through trusted third-party payment providers including Shopify Payments, PayPal, Afterpay, Visa, and Mastercard.

By providing payment details, you confirm you are authorised to use the selected payment method.

5. Shipping and Delivery

We aim to dispatch orders within reasonable timeframes; however, delivery times may vary depending on location, stock availability, and courier delays outside of our control.

CHROMi is not liable for delays caused by third-party delivery services, customs, natural events, or circumstances beyond our reasonable control.

6. Returns and Exchanges

We want you to love your CHROMi pieces. If you wish to return an item, please contact us within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned with original packaging and tags where applicable

  • Returned items must not show signs of wear, damage, or misuse

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Sale items or promotional items marked as final sale are not eligible for refund, exchange, or store credit unless required under Australian Consumer Law.

7. Product Care and Natural Wear

Every CHROMi piece is designed to be functional, durable, and made to last. Over time, pieces may naturally develop markings, patina, or signs of use as part of their lived experience and character.

Minor variations, markings, or changes resulting from regular use are considered part of the product’s natural ageing process and are not considered faults.

We recommend following all care instructions provided to maintain the longevity and appearance of your pieces.

8. Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us as soon as possible with photographs and details of the issue.

Where required under Australian Consumer Law, we will provide a repair, replacement, or refund.

9. Intellectual Property

All content on this website, including logos, branding, product imagery, text, graphics, and designs, is owned by or licensed to CHROMi and protected under copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content from this website without prior written permission from CHROMi.

10. Website Use

You agree not to misuse this website or engage in unlawful, fraudulent, or harmful activity while using our services.

You must not attempt to interfere with the functionality, security, or operation of the website.

11. Third-Party Links

Our website may contain links to third-party websites or platforms. CHROMi is not responsible for the content, accuracy, or privacy practices of any third-party sites.

12. Disclaimer and Limitation of Liability

To the fullest extent permitted by law, CHROMi excludes all warranties, guarantees, and representations regarding the website and products except those required under Australian Consumer Law.

CHROMi will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes rights that cannot legally be excluded under Australian Consumer Law.

13. Indemnity

You agree to indemnify and hold harmless CHROMi, its directors, employees, contractors, and affiliates against any claims, damages, liabilities, costs, or expenses arising from your misuse of the website or breach of these Terms.

14. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact:

CHROMi World Pty Ltd
 Email: hello@chromiworld.com

16. Updates to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal obligations. Updated Terms will be published on our website and take effect immediately upon publication.